faq

WHAT IS YOUR TURNAROUND TIME?
Our turnaround time for a screen printing order is 2 weeks from the final artwork approval and confirmed order details.  

ARE RUSH ORDERS AVAILABLE?
Yes. You may receive your order in as little as 3-5 working days after final artwork approval. Rush fee will apply.

HOW DO I GET A QUOTE?
Easy. Contact us at 413-998-1996 or email info@my3tees.com. We will be more than happy to help you. You can expect a quote within 24 hours, if not sooner, after we get the necessary specifications from you.

WHAT ARE APPROPRIATE FORMATS TO SUBMIT ARTWORK?
We prefer vector format.  If art has to be reworked, art fees may apply.  Please refer to our artwork guidelines for further details.
 
DO YOU OFFER ENVIRONMENTALLY-FRIENDLY, USA MADE CLOTHING?
Yes we do!! Please call us for more information.

HOW DO I KNOW IF THE GARMENT WILL FIT?
We try to carry samples of our favorite garments in house so you can see and feel it. It’s important to know what you are buying. If we don’t have it we can get you a sample and email you garment specifications.

WHAT BRAND OF APPAREL DO YOU RECOMMEND?
It all depends what you are doing with it. We have durable t-shirts built for wear and tear to cutting edge fashion to corporate executive style and more. We can help you find the right garment to suit your specific needs.

WHO IS RESPONSIBLE FOR COPYRIGHT MATERIAL?
3 Tees is not responsible for gathering, maintaining, or verifying the copyright status of customer provided files. All customers are responsible for obtaining permission to use, duplicate, or edit all copyrighted material before submitting files. All companies wishing to provide files to 3 Tees for production must assume all liability for any possible copyright violations.

WHAT IS POLICY IF YOU MESS UP MY ORDER?
We are realists accidents will happen. We stand behind our work 100%. We will work until you are fully satisfied.

Please note: When 3 Tees prints a job we go by the Artwork/Order Summary that was emailed to you for your confirmation. Once this Artwork/Order Summary is confirmed, that is what we go by for your job. 3 Tees can’t be held responsible for any mistakes or typographical errors on the confirmed Artwork/Order Summary.

WHAT IS THE BEST WAY TO CONTACT 3 TEES?
What’s your preference? Email us at info@my3tees.com or give us a call 413-998-1996.